Shipping Information
Domestic Shipping
We ship from multiple warehouses across the United States, ensuring fast and efficient delivery. Under normal circumstances, orders are processed within 1 business day, and 95% of orders are delivered within 3-7 business days.
For customers outside the contiguous US (including APOs/FPOs/DPOs, Alaska, Hawaii, Puerto Rico, and the United States Virgin Islands), shipping may take up to 6-8 weeks.
International Shipping
We offer international shipping! Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
Shipping Charges
USA Customers
Enjoy Free Shipping on all orders within the United States.
International Customers
Free Shipping on orders of 2 or more items.
For orders with fewer than 2 items, a flat rate of $19 USD applies.
Shipping times vary depending on your location.
Shipping Options
The estimated delivery date for your order is based on your shipping address and the shipping option you choose:
| Shipping Type | Delivery Time | Notes |
|---|---|---|
| Flat Rate Ground | 3-7 Business Days | Delivery to locations outside the contiguous US may take longer. |
| UPS Ground | 2-5 Business Days | Delivery based on distance to destination. |
| UPS 3 Day Select | 3 Business Days | Delivery by end of day. |
| UPS 2nd Day Air | 2 Business Days | Delivery typically by end of day. |
| UPS 2nd Day Air A.M. | 2 Business Days | Delivery typically by 10:30 a.m. |
| UPS Next Day Air | Next Business Day | Delivery typically by 10:30 a.m. |
| UPS Next Day Air Early A.M. | Next Business Day | Delivery as early as 8:00 a.m. |
Order Tracking
Once your order has been shipped, you’ll receive an email with your UPS tracking number. Visit www.ups.com to track your package. Certain addresses may be issued a USPS tracking number.
Alternatively you can track your order here.
Returns & Refunds
We stand behind the quality of our products and offer a 30-Day Returns Guarantee for your peace of mind.
Free Returnable Items
Items can be returned, refunded, or exchanged within 30 days of delivery if they meet the following criteria:
- New and unused.
- Items received in the incorrect size/color.
- Faulty, damaged, or soiled items upon arrival.
- Unwashed, unworn, and unused items that did not meet your expectations.
Non-Returnable Items
We cannot accept returns for:
- Items outside the 30-day warranty period.
- Washed, worn, used, or misused items.
If you wish to return an item after 30 days, return shipping fees will be the buyer’s responsibility, and a 15% restocking fee may apply.
Return Process
To initiate a return, please follow these steps:
- Submit a ticket in our Support Center with the following details:
- Order Number
- Product Name
- Reason for Return
- Our customer service team will respond within 48 hours with a Return Merchandise Form (RMA) and return address.
- Return the item according to the instructions on the RMA form and provide us with the tracking number and return receipt.
- Once we receive the returned item(s), we’ll email you to arrange an exchange or refund within 3 days.
Refund Times
- Credit Card Refunds: 7-14 business days.
- PayPal Refunds: Up to 48 hours.
- Store Credit (Wallet): 48 hours.
Shipping Fees for Returns
- If the return is due to a mistake on your part, you will be responsible for the return shipping fee.
- If the return is due to an error on our part (e.g., damaged or incorrect item), we will cover the return shipping fee.
For any questions or assistance, please contact our Support Center. Thank you for shopping with Shoe Mountain!
